We’re committed to helping you find that perfect piece and want you to feel confident when shopping with us.
In the unlikely event of damage, a fault, or you simply decide that the item isn't right for your space, we understand.
Warranty Claims: Repair | Replacement | Refund
A minimum 12 month warranty is applicable to all products unless stated otherwise. In the unlikely event that the item arrives damaged it must be reported via our online warranty claim form within 6 working days of receiving the item.
It is recommend that you keep the original product packaging. If an item is required to be sent back to us and the original packaging has been discarded, the customer will bear the responsibility for safely packaging the product. Warranties are provided in accordance with Australian Consumer Law.
Click here to submit a warranty claim and one of our customer service representatives will be in touch with you shortly.
Return Requests: "Change of Mind"
We handle “change of mind” return requests on a case-by-case basis with the ultimate goal of satisfying our customer. Any return requests can only be considered when submitted within 30 days of receiving your item.
Click here to submit a return request and one of our customer service representatives will be in touch with you shortly to advise on the eligibility of request, provide further instructions and quote any costs associated with the return.
For faulty, defective or damaged items that you would like to return please submit a Warranty Claim.